Privacy policy

Privacy Policy

Last Updated: October 8, 2025

At Herakleon, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit herakleon.com, purchase our products, or interact with our services.

By accessing or using our website, you acknowledge that you have read and agree to the practices described in this Privacy Policy.

01. Information We Collect

We collect information that helps us provide, improve, and secure our products and services.

Personal Information

When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Order history
Payment information (processed securely through trusted payment providers)

Note: Herakleon does not store your complete debit or credit card details.

Non-Personal Information

We may automatically collect certain technical information, including:

IP address
Browser type and version
Device information
Operating system
Cookies and similar tracking technologies
Pages viewed, session duration, and browsing behaviour
Referral source and website performance data

02. How We Use Your Information

Your information is used solely to operate and improve our business.

We may use your information to:

Process and fulfil orders
Deliver products and provide shipping updates
Respond to enquiries and customer support requests
Improve website functionality and user experience
Detect and prevent fraud or unauthorised activity
Send order confirmations and service communications
Send promotional offers, newsletters, and product updates (only where permitted or with your consent)
Comply with legal and regulatory obligations

03. Sharing Your Information

We value your privacy and never sell or rent your personal information.

Your information may only be shared with trusted third parties where necessary to provide our services, including:

Shipping and logistics partners for order delivery
Payment gateways for secure payment processing
Technology providers such as website hosting, analytics, and email services
Marketing service providers where you have provided consent
Government authorities or law enforcement where required by applicable law

All third-party partners are expected to protect your information in accordance with applicable privacy laws.

04. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and website performance.

Cookies help us:

Remember items in your shopping cart
Keep you signed in
Understand website usage
Improve site speed and functionality
Deliver relevant marketing where permitted

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features and functionality of the website.

We may use analytics services such as Google Analytics to understand website traffic using aggregated and anonymised data.

05. Data Security

Protecting your information is a priority.

We implement industry-standard technical and organisational safeguards, including:

SSL/TLS encryption for all transactions
Secure payment processing
Restricted access to customer information
Regular security monitoring and updates

While we take reasonable measures to protect your data, no method of internet transmission or electronic storage is completely secure. We encourage you to use strong passwords and protect your account credentials.

06. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information
Correct inaccurate or incomplete information
Request deletion of your personal data
Withdraw consent where processing is based on consent
Opt out of marketing communications at any time
Request a copy of your personal information where applicable

To exercise these rights, please contact us using the details below.

Privacy Requests:
contact@herakleon.com

07. Third-Party Websites

Our website may contain links to third-party websites, payment providers, or social media platforms.

These external websites operate independently and have their own privacy policies. Herakleon is not responsible for the content, security, or privacy practices of third-party websites.

We encourage you to review their privacy policies before providing any personal information.

08. Children's Privacy

Herakleon does not knowingly collect personal information from children under the age of 13 years.

If you believe that a child has provided personal information through our website, please contact us immediately so we can promptly remove the information from our records.