Privacy policy
Legal · Data Protection
Privacy Policy
On this page
- Overview
- 1. Information We Collect
- 2. How We Use It
- 3. Sharing Your Data
- 4. Cookies & Tracking
- 5. Data Security
- 6. Your Rights
- 7. Third-Party Links
- 8. Children's Privacy
- 9. Policy Updates
- 10. Contact Us
Your Privacy Matters
At Herakleon, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit herakleon.com or make a purchase from us.
By using our website, you consent to the practices described in this policy.
Information We Collect
Personal Information
When you place an order, create an account, or reach out to us, we may collect:
- Full name
- Email address
- Phone number
- Shipping & billing address
- Payment details — processed securely via third-party gateways. We never store full card numbers.
Non-Personal Information
We automatically collect certain technical data as you browse, including:
- IP address
- Browser type & device information
- Cookies & tracking technologies (see Section 4)
- Website usage data — pages visited, time spent, and navigation patterns
How We Use Your Information
We use your data only for the following purposes:
- Order processing & delivery
- Customer support & communication
- Website improvement & UX
- Marketing & promotions (with your consent)
- Fraud prevention & security
- Newsletters & product updates
Sharing Your Information
We do not sell your personal data. We may share it only with trusted parties when necessary:
- Shipping partners — to fulfil and deliver your orders
- Payment gateways — to process transactions securely
- Legal authorities — if required by applicable law
- Third-party service providers — such as analytics and marketing platforms
Cookies & Tracking
Cookies help us enhance your browsing experience — for example, remembering items in your cart between sessions.
You can disable cookies in your browser settings at any time. Note that doing so may affect certain website features.
We use Google Analytics to analyse site traffic using anonymised data. No personally identifiable information is shared with Google through this integration.
Data Security
- All transactions are secured with SSL encryption.
- Sensitive data such as passwords is stored using industry-standard protections.
- Despite our best efforts, no method of online transmission is 100% secure. We encourage you to use a strong, unique password and protect your account credentials.
Your Rights
You have the following rights regarding your personal data:
To exercise any of these rights, reach out to us at:
Third-Party Links
Our website may contain links to external sites — including social media platforms and payment gateways. We are not responsible for the privacy practices of those sites and encourage you to review their individual policies.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us so we can remove it promptly.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when it was last revised.
Continued use of our website after an update constitutes your acceptance of the revised policy.
Contact Us
For any privacy-related questions or concerns, please get in touch: