Shipping policy

Shipping Policy

Last Updated: October 8, 2025

At Herakleon, we are committed to delivering your order quickly, securely, and in excellent condition. Every order is carefully packed and shipped through trusted logistics partners to ensure your products arrive safely.

This Shipping Policy explains our order processing, shipping methods, delivery timelines, and other important shipping information.

For any questions, please contact us at support@herakleon.com.

01. Order Processing

Orders are processed on Monday to Saturday, excluding public holidays.

Orders placed before 2:00 PM IST on a business day are generally processed the same day.
Orders placed after 2:00 PM IST, on Sundays, or on public holidays will be processed on the next business day.
Standard processing time is 1–2 business days.
During sales, product launches, or peak shopping periods, processing may take 3–4 business days.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

02. Shipping Methods & Charges

Shipping options are displayed during checkout based on your delivery location.

Shipping Method	Estimated Delivery	Shipping Charges
Standard Delivery	4–7 Business Days	Calculated at Checkout
Express Delivery	2–3 Business Days	Calculated at Checkout
Free Shipping	4–7 Business Days	Available on Eligible Orders

Shipping charges are calculated based on:

Delivery destination
Package weight
Selected shipping method

The final shipping cost will always be displayed before payment.

03. Delivery Timeframes

Estimated delivery times begin after your order has been dispatched, not when it is placed.

Please note:

Delivery estimates are indicative and not guaranteed.
Unexpected delays may occur due to weather, courier operations, public holidays, customs clearance, or other circumstances beyond our control.
Deliveries to remote or rural locations may require additional transit time.
If your order has not arrived within the estimated timeframe, please allow an additional 2 business days before contacting us, as many courier delays resolve within this period.

Herakleon is not responsible for delays caused by third-party logistics providers.

04. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and courier details.

Your Order Journey

1. Order Confirmed
Your order is successfully placed and confirmed.

2. Order Processing
Our team carefully picks, packs, and prepares your order within 1–2 business days.

3. Dispatched
Your package is handed over to our delivery partner, and tracking information is shared via email.

4. Out for Delivery
Your courier will notify you when your package is scheduled for delivery.

5. Delivered
Your Herakleon order arrives at your doorstep.

You can also track your shipment anytime through our Order Tracking page.

05. International Shipping

Herakleon currently ships to selected international destinations.

International shipping availability and pricing will be displayed automatically during checkout based on your shipping address.

Please note:

Customs duties, import taxes, and local handling fees are the responsibility of the recipient.
Customs processing times vary by country and may cause delivery delays.
Certain products may be unavailable for shipment to specific countries due to local import regulations.

If your country is not listed during checkout, please contact us and we will do our best to assist.

06. Failed Deliveries

If a delivery attempt is unsuccessful, the courier may attempt redelivery or leave instructions for collection.

To help ensure successful delivery:

Please provide a complete and accurate shipping address.
Ensure someone is available to receive the parcel when possible.
Arrange a secure delivery location if available.

If an order is returned due to:

Incorrect shipping information,
Failed delivery attempts, or
Refusal to accept the parcel,

additional shipping charges may apply for re-dispatch.

Herakleon cannot redirect parcels after they have been shipped and is not responsible for delays or losses resulting from incorrect delivery information provided by the customer.

07. Damaged or Lost Orders

Although every order is packed with care, issues during transit can occasionally occur.

Damaged Deliveries

If your order arrives damaged:

Notify us within 48 hours of delivery.
Email support@herakleon.com.
Include your order number and clear photographs of both the product and its packaging.

After verification, we will arrange an appropriate replacement or refund.