Shipping policy
Shipping Policy — Herakleon
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
--black: #ffffff;
--charcoal: #f4f4f4;
--panel: #ebebeb;
--border: #d8d8d8;
--muted: #999999;
--silver: #444444;
--white: #111111;
--red: #c0001a;
--red-dim: #8a0012;
--font-display: 'Barlow Condensed', sans-serif;
--font-body: 'Inter', sans-serif;
}
html { scroll-behavior: smooth; }
body {
background: var(--black);
color: var(--white);
font-family: var(--font-body);
font-size: 15px;
line-height: 1.7;
-webkit-font-smoothing: antialiased;
}
/* ── HERO ── */
.hero {
background: var(--charcoal);
border-bottom: 1px solid var(--border);
padding: 56px 40px 48px;
}
.hero-eyebrow {
font-family: var(--font-display);
font-size: 11px;
font-weight: 700;
letter-spacing: 0.25em;
text-transform: uppercase;
color: var(--red);
margin-bottom: 10px;
}
.hero h1 {
font-family: var(--font-display);
font-size: clamp(40px, 6vw, 72px);
font-weight: 800;
letter-spacing: 0.04em;
text-transform: uppercase;
line-height: 1;
color: var(--white);
}
.hero-meta {
font-size: 13px;
color: var(--muted);
letter-spacing: 0.02em;
margin-top: 10px;
}
/* ── LAYOUT ── */
.page-wrap {
max-width: 1100px;
margin: 0 auto;
padding: 0 40px;
}
.content-grid {
display: grid;
grid-template-columns: 220px 1fr;
gap: 0;
align-items: start;
padding: 64px 0 96px;
}
/* ── SIDEBAR TOC ── */
.toc {
position: sticky;
top: 24px;
padding-right: 40px;
border-right: 1px solid var(--border);
}
.toc-label {
font-family: var(--font-display);
font-size: 10px;
font-weight: 700;
letter-spacing: 0.22em;
text-transform: uppercase;
color: var(--muted);
margin-bottom: 16px;
}
.toc ul { list-style: none; display: flex; flex-direction: column; gap: 2px; }
.toc a {
display: block;
font-size: 12.5px;
font-weight: 500;
color: var(--silver);
text-decoration: none;
padding: 5px 12px;
margin-left: -12px;
border-left: 2px solid transparent;
transition: color .2s, border-color .2s;
line-height: 1.4;
}
.toc a:hover { color: var(--red); border-left-color: var(--red); }
/* ── ARTICLE ── */
article { padding-left: 56px; }
.policy-section {
padding-bottom: 56px;
border-bottom: 1px solid var(--border);
margin-bottom: 56px;
}
.policy-section:last-child {
border-bottom: none;
margin-bottom: 0;
padding-bottom: 0;
}
.section-number {
font-family: var(--font-display);
font-size: 11px;
font-weight: 700;
letter-spacing: 0.2em;
text-transform: uppercase;
color: var(--red);
margin-bottom: 8px;
}
.policy-section h2 {
font-family: var(--font-display);
font-size: 28px;
font-weight: 800;
letter-spacing: 0.05em;
text-transform: uppercase;
color: var(--white);
line-height: 1.1;
margin-bottom: 20px;
}
.policy-section p {
color: var(--silver);
margin-bottom: 14px;
max-width: 680px;
}
.policy-section p:last-child { margin-bottom: 0; }
.sub-heading {
font-family: var(--font-display);
font-size: 14px;
font-weight: 700;
letter-spacing: 0.12em;
text-transform: uppercase;
color: var(--white);
margin-top: 28px;
margin-bottom: 10px;
}
/* bullet list */
.policy-list {
list-style: none;
display: flex;
flex-direction: column;
gap: 8px;
max-width: 680px;
margin-bottom: 14px;
}
.policy-list li {
display: flex;
align-items: flex-start;
gap: 12px;
color: var(--silver);
}
.policy-list li::before {
content: '';
display: block;
width: 6px;
height: 6px;
min-width: 6px;
border-radius: 50%;
background: var(--red-dim);
margin-top: 8px;
}
/* shipping table */
.shipping-table {
width: 100%;
max-width: 680px;
border-collapse: collapse;
margin: 16px 0 14px;
font-size: 14px;
}
.shipping-table th {
font-family: var(--font-display);
font-size: 11px;
font-weight: 700;
letter-spacing: 0.15em;
text-transform: uppercase;
color: var(--red);
text-align: left;
padding: 10px 16px;
background: var(--panel);
border-bottom: 2px solid var(--red);
}
.shipping-table td {
padding: 12px 16px;
color: var(--silver);
border-bottom: 1px solid var(--border);
vertical-align: top;
}
.shipping-table tr:last-child td { border-bottom: none; }
.shipping-table tr:nth-child(even) td { background: var(--charcoal); }
/* steps */
.steps {
display: flex;
flex-direction: column;
gap: 0;
max-width: 680px;
margin: 16px 0;
position: relative;
}
.step {
display: flex;
gap: 20px;
padding-bottom: 28px;
position: relative;
}
.step:last-child { padding-bottom: 0; }
.step-num {
font-family: var(--font-display);
font-size: 13px;
font-weight: 800;
color: var(--red);
width: 32px;
height: 32px;
min-width: 32px;
border: 2px solid var(--red);
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
letter-spacing: 0.05em;
position: relative;
z-index: 1;
background: var(--black);
}
.step-line {
position: absolute;
left: 15px;
top: 32px;
bottom: 0;
width: 2px;
background: var(--border);
}
.step:last-child .step-line { display: none; }
.step-body { padding-top: 4px; }
.step-title {
font-family: var(--font-display);
font-size: 15px;
font-weight: 700;
letter-spacing: 0.08em;
text-transform: uppercase;
color: var(--white);
margin-bottom: 4px;
}
.step-desc { color: var(--silver); font-size: 14px; }
/* highlight box */
.highlight-box {
background: var(--panel);
border: 1px solid var(--border);
border-left: 3px solid var(--red);
border-radius: 4px;
padding: 20px 24px;
max-width: 680px;
margin: 16px 0;
color: var(--silver);
font-size: 14px;
line-height: 1.6;
}
/* contact callout */
.contact-callout {
background: var(--panel);
border: 1px solid var(--border);
border-left: 3px solid var(--red);
border-radius: 4px;
padding: 24px 28px;
display: flex;
flex-direction: column;
gap: 6px;
max-width: 480px;
margin-top: 20px;
}
.contact-callout .label {
font-family: var(--font-display);
font-size: 10px;
font-weight: 700;
letter-spacing: 0.2em;
text-transform: uppercase;
color: var(--red);
}
.contact-callout a {
color: var(--white);
text-decoration: none;
font-weight: 600;
font-size: 15px;
transition: color .2s;
}
.contact-callout a:hover { color: var(--red); }
/* ── FOOTER ── */
footer {
background: var(--charcoal);
border-top: 1px solid var(--border);
padding: 40px;
display: grid;
grid-template-columns: 1fr auto;
align-items: center;
gap: 24px;
}
.footer-brand {
font-family: var(--font-display);
font-size: 13px;
font-weight: 600;
letter-spacing: 0.1em;
text-transform: uppercase;
color: var(--muted);
}
.footer-brand span { color: var(--red); }
.footer-links {
display: flex;
gap: 20px;
list-style: none;
}
.footer-links a {
font-size: 12px;
color: var(--muted);
text-decoration: none;
transition: color .2s;
}
.footer-links a:hover { color: var(--red); }
/* ── RESPONSIVE ── */
@media (max-width: 780px) {
.hero { padding: 40px 20px 36px; }
.page-wrap { padding: 0 20px; }
.content-grid { grid-template-columns: 1fr; padding: 40px 0 64px; }
.toc { display: none; }
article { padding-left: 0; }
.shipping-table { font-size: 13px; }
.shipping-table th, .shipping-table td { padding: 8px 10px; }
footer { grid-template-columns: 1fr; }
.footer-links { flex-wrap: wrap; }
}
Legal · Delivery Information
Shipping Policy
On this page
- Overview
- 1. Processing Time
- 2. Shipping Methods & Rates
- 3. Delivery Timeframes
- 4. Order Tracking
- 5. International Shipping
- 6. Failed Deliveries
- 7. Damaged or Lost Orders
- 8. Contact Us
Overview
How We Ship
At Herakleon, we take care to pack every order securely so your car care products arrive in perfect condition. This Shipping Policy outlines everything you need to know about how and when your order will reach you.
If you have any questions not covered here, reach us at support@herakleon.com.
Section 01
Processing Time
Orders are processed on business days (Monday–Saturday, excluding public holidays).
Orders placed before 2:00 PM IST on a business day are typically processed the same day. Orders placed after this time or on weekends/holidays will be processed the next business day.
- Processing time is 1–2 business days for standard orders.
- During sale periods or high-demand launches, processing may take up to 3–4 business days.
- You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Section 02
Shipping Methods & Rates
We offer the following shipping options at checkout:
| Method | Estimated Time | Cost |
|---|---|---|
| Standard Delivery | 4–7 business days | Calculated at checkout |
| Express Delivery | 2–3 business days | Calculated at checkout |
| Free Shipping | 4–7 business days | Free on orders above threshold |
Shipping costs are calculated based on your location, order weight, and selected shipping method. The exact cost will be shown before you confirm your order.
Section 03
Delivery Timeframes
Estimated delivery times begin from the date of dispatch, not the date of order placement.
- Delivery estimates are indicative and not guaranteed. Delays may occur due to courier capacity, weather, or other factors outside our control.
- Herakleon is not liable for delays caused by third-party courier services.
- Remote or rural areas may require additional delivery time.
If your order hasn't arrived within the estimated window, please allow an additional 2 business days before contacting us — most delays resolve within this period.
Section 04
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel.
1
Order Confirmed
You receive an order confirmation email immediately after purchase.
2
Order Processed
Our team picks, packs, and prepares your order for dispatch within 1–2 business days.
3
Dispatched
You receive a shipping confirmation email with your tracking number.
4
Out for Delivery
Your courier will notify you when your parcel is on its way to you.
5
Delivered
Your order arrives. Enjoy your Herakleon products!
You can also track your order anytime via our Order Tracking page.
Section 05
International Shipping
We currently ship to select international destinations. International shipping availability and rates are displayed at checkout based on your delivery address.
- International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the recipient.
- Herakleon has no control over customs processing times, which may cause additional delays.
- Some products may be restricted from export to certain countries due to local regulations.
If your country is not available at checkout, please contact us and we will do our best to assist.
Section 06
Failed Deliveries
If a delivery attempt is unsuccessful, the courier will typically leave a notice or attempt re-delivery. Please ensure someone is available to receive the parcel or that a safe drop-off location is arranged.
- If an order is returned to us due to an incorrect address or failed delivery, you may be charged a re-shipping fee to have it resent.
- Please double-check your shipping address before placing an order — we cannot redirect parcels once dispatched.
- Herakleon is not responsible for orders lost or delayed due to an incorrect address provided at checkout.
Section 07
Damaged or Lost Orders
We take great care in packaging every order. However, if your order arrives damaged or goes missing in transit, please contact us as soon as possible.
Damaged Items
- Report damaged items within 48 hours of delivery.
- Include your order number and clear photos of the damaged product and packaging.
- We will arrange a replacement or refund depending on the situation.
Lost Parcels
- If your tracking shows no movement for more than 7 business days, contact us and we will investigate with the courier.
- Claims for lost parcels must be raised within 30 days of the expected delivery date.
Report an Issue
support@herakleon.com
Section 08
Contact Us
For any shipping-related questions or concerns, our team is happy to help.
Customer Support
support@herakleon.com
Track Your Order
herakleon.com/order-tracking