Terms of service
Legal · Terms & Conditions
Terms of Service
On this page
- Overview
- 1. Acceptance of Terms
- 2. Products & Descriptions
- 3. Pricing & Payment
- 4. Orders & Cancellations
- 5. Shipping & Delivery
- 6. Returns & Refunds
- 7. Intellectual Property
- 8. User Conduct
- 9. Limitation of Liability
- 10. Governing Law
- 11. Changes to Terms
- 12. Contact Us
Please Read Carefully
Welcome to Herakleon. These Terms of Service govern your use of our website at herakleon.com and any purchases you make from us.
By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our services.
Acceptance of Terms
By using this website, you confirm that you are at least 18 years of age, or that you are accessing the site under the supervision of a parent or legal guardian. Your continued use of Herakleon's website constitutes your acceptance of these Terms of Service and any updates made to them.
Products & Descriptions
We make every effort to display our products accurately, including images, descriptions, and specifications. However:
- Colours may appear slightly different on-screen depending on your display settings.
- Product availability is subject to change without notice.
- We reserve the right to limit quantities or discontinue any product at any time.
- Product descriptions are for informational purposes and should be used as guidance only.
Pricing & Payment
All prices are listed in the applicable currency and are subject to change without prior notice. We reserve the right to correct any pricing errors.
- Payment must be made in full at the time of purchase.
- We accept major credit/debit cards and other payment methods as displayed at checkout.
- All transactions are processed securely through third-party payment gateways. We do not store full card details.
- Applicable taxes and shipping charges will be calculated and displayed before order confirmation.
Orders & Cancellations
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order.
Order Confirmation
You will receive an email confirmation once your order has been accepted and is being processed.
Cancellations
- Orders may be cancelled before they are dispatched. Contact us immediately at support@herakleon.com.
- Once an order has been dispatched, it cannot be cancelled — please refer to our Returns Policy.
- We reserve the right to cancel orders due to stock unavailability, pricing errors, or suspected fraud.
Shipping & Delivery
We aim to dispatch orders promptly. Estimated delivery times are provided at checkout and are indicative, not guaranteed.
- Herakleon is not responsible for delays caused by courier services, customs, or events outside our control.
- Risk of loss and title for purchased items passes to you upon delivery.
- Ensure your shipping address is accurate at the time of order — we cannot redirect shipments once dispatched.
For full details, refer to our Shipping Policy.
Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within the return window specified in our Returns Policy.
- Items must be unused and in original packaging
- Proof of purchase required for all returns
- Refunds processed within 5–10 business days
- Return shipping costs may apply
For full details, refer to our Returns & Refund Policy.
Intellectual Property
All content on this website — including but not limited to logos, product images, text, graphics, and design — is the property of Herakleon or its licensors and is protected by applicable intellectual property laws.
- You may not reproduce, distribute, or use any content from this site without our prior written consent.
- The Herakleon name, logo, and product names are trademarks of Herakleon and may not be used without permission.
User Conduct
When using our website, you agree not to:
- Use the site for any unlawful purpose or in violation of these terms.
- Attempt to gain unauthorised access to any part of our website or systems.
- Submit false, misleading, or fraudulent information.
- Use automated tools or bots to scrape or interact with our site.
- Post or transmit harmful, offensive, or disruptive content.
We reserve the right to restrict or terminate access to any user who violates these conditions.
Limitation of Liability
To the fullest extent permitted by law, Herakleon shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Herakleon operates. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with a revised "Last Updated" date.
Your continued use of the website after any changes constitutes your acceptance of the new terms. We encourage you to review this page periodically.
Contact Us
If you have any questions about these Terms of Service, please get in touch: