Terms of service

Terms of Service

Last Updated: October 8, 2025

Welcome to Herakleon. These Terms of Service ("Terms") govern your access to and use of herakleon.com, including all purchases, products, services, and content made available through our website.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.

01. Acceptance of Terms

By using this website, you represent that:

You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
You agree to comply with these Terms and all applicable laws and regulations.

Your continued use of our website constitutes acceptance of any future updates to these Terms.

02. Products & Product Information

We strive to ensure that all product information is accurate and up to date.

However:

Product images are for illustration purposes only.
Colours may vary slightly depending on your screen or device settings.
Product availability may change without prior notice.
We reserve the right to discontinue, modify, or limit quantities of any product at any time.
Product descriptions and specifications are provided for general informational purposes only.

Please read and follow all product instructions before use. Herakleon shall not be liable for damage or loss resulting from improper storage, misuse, or incorrect application of any product.

03. Pricing & Payment

All prices displayed on our website are listed in the applicable currency and include applicable taxes unless otherwise stated.

We reserve the right to:

Change prices at any time without prior notice.
Correct pricing or typographical errors.
Refuse or cancel orders affected by pricing inaccuracies.

Payment must be completed in full before an order is processed.

We accept payment methods displayed during checkout. All payments are processed securely through trusted third-party payment providers. Herakleon does not store your complete payment card details.

04. Orders & Cancellations

Submitting an order constitutes an offer to purchase our products.

We reserve the right to accept, reject, or cancel any order at our sole discretion, including in cases involving:

Pricing or technical errors
Product unavailability
Suspected fraudulent activity
Payment verification issues

Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation by email.

Order Cancellation

Orders may be cancelled before dispatch by contacting:

support@herakleon.com

Once an order has been dispatched, it cannot be cancelled and must follow our Returns & Refund Policy.

05. Shipping & Delivery

We aim to dispatch all orders promptly.

Estimated delivery times are provided for convenience only and are not guaranteed.

Herakleon is not responsible for delays resulting from:

Courier or logistics providers
Customs clearance
Natural disasters
Government restrictions
Events beyond our reasonable control

Ownership and risk of loss transfer to you upon successful delivery.

Please ensure that your shipping address is accurate before placing your order, as we may be unable to modify shipping details after dispatch.

For complete information, please refer to our Shipping Policy.

06. Returns & Refunds

Customer satisfaction is important to us.

Eligible returns must:

Be requested within the applicable return period.
Include proof of purchase.
Be unused and returned in their original packaging.
Meet all eligibility requirements outlined in our Returns & Refund Policy.

Approved refunds are generally processed within 5–10 business days after inspection and approval.

Return shipping charges may apply unless the return is due to our error or a defective product.

Please review our Returns & Refund Policy for full details.

07. Intellectual Property

Unless otherwise stated, all content available on this website—including but not limited to:

Logos
Product images
Photographs
Videos
Graphics
Text
Icons
Website design
Product names
Trademarks

is owned by or licensed to Herakleon and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

08. Acceptable Use

You agree not to:

Use the website for any unlawful or fraudulent purpose.
Attempt to gain unauthorised access to our systems or servers.
Upload malicious software or harmful code.
Use bots, crawlers, or automated tools without permission.
Submit false, misleading, or inaccurate information.
Interfere with the security or operation of the website.

We reserve the right to suspend or terminate access to users who violate these Terms.

09. Limitation of Liability

To the maximum extent permitted by applicable law, Herakleon shall not be liable for any:

Indirect damages
Incidental damages
Special damages
Consequential damages
Loss of profits
Loss of business
Loss of data

arising from your use of our website or products.

Our maximum liability for any claim shall not exceed the amount paid by you for the relevant order.

We do not guarantee that our website will always be uninterrupted, secure, error-free, or free from viruses or other harmful components.

10. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the competent courts located in Kozhikode, Kerala, India, unless otherwise required by applicable law.